Terms and Conditions
Terms and Conditions
These terms and conditions govern your use of our website and any products that you buy from our company whether on this website, another website or in person. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 Latinhoneyshop.com and the brand "Latin Honey Shop" is a website operated by KL Trading Ltd, a private limited company incorporated and registered in the United Kingdom under company number 10184179. Our registered office address is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 242 4529 19.
1.2 We are regulated by the governing laws of the United Kingdom (“UK”) and the European Union. We are also regulated by the following UK government agencies: the Food Safety Agency (FSA), the Animal and Plant Health Agency (APHA) of the Department for the Environment, Food and Rural Affairs (DEFRA) and Her Majesty’s Revenue and Customs (HMRC).
1.3 “Latin Honey Shop” and its logo are registered as trademarks by the Intellectual Property Office of the government of the United Kingdom.
1.4 We are an organic certified importer, processor and trader, certified by the Organic Food Federation of the United Kingdom, GB-ORG-04. The supply of our organic product chain is audited from production to retail in order to ensure complete organic integrity of all our organic products. All of our organic products are marketed and labelled “organic” in accordance with UK and EU organic regulations.
2.0 Website access and usage
2.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
2.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
2.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
2.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
2.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
3.0 Visitor provided material
3.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
3.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
4.0 Links to and from other websites
4.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
4.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
4.3 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
4.4 You may share and distribute material from this website without our prior written consent as long as you provide a link to the original content from our website.
5.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
5.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
6.0 Exclusion of liability
6.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
6.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
7.0 Product Information
7.1 All of our products have been certified suitable for human consumption by a strict system of checks and controls throughout the supply chain which include physical and documentary checks by the Food Safety Agency (FSA) and Animal and Plant Health Agency (APHA) of the Department for the Environment, Food and Rural Affairs (DEFRA) of the United Kingdom.
7.2 We specialise in selling raw, unfiltered honey. It is perfectly normal to find “bits” inside the honey, which may include beeswax, propolis or even bits of bee. None of these affect the quality of the honey.
7.3 The product photographs on our website accurately depict our products at the time the photographs were taken. However, there may be circumstances under which the honey that you receive differs from the product photographs in both colour and texture. For instance, you may have received your runny honey in a set state. Raw honey crystallises at cold temperatures. Set honey can be turned runny again by storing it in a warm place or putting it on top of a container of hot water until it liquefies.
8.1 We aim to process and despatch all orders received before 1pm on the same working day after they are received. We aim to process and despatch all orders received after 1pm on the next working day after they are received. During peak periods, this timescale may be delayed.
8.2 In the United Kingdom, please allow for up to 7 working days for delivery following the dispatch of your order. Please allow longer for orders being delivered outside the United Kingdom. You may track the progress of your order by using the link provided to you in your order confirmation email.
9.0 Cancellations, returns and refunds
9.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
9.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
9.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
9.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must not open or use any of the products if you wish to return them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
9.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
9.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
9.7 You will not have any right to cancel an order if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
10.1 If you find any material (image or content) on our website that is in breach of your copyright you agree to notify us in writing by email on firstname.lastname@example.org and you agree to give us 30 days from the date of receipt of this email to remove or amend the material from our website.
11.0 Law and jurisdiction
11.1 These terms and conditions are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
12.0 Wholesale Terms and Conditions
The following additional Wholesale Terms & Conditions apply to all customers who purchase products on a wholesale basis from the Latin Honey Shop trading under KL Trading Ltd.
In these Terms and Conditions the following words shall have the following meanings :-
“The Company” means KL Trading Ltd, a private limited company registered in the United Kingdom under Company Number 10184179.
“The Goods” means the products, articles or things which are supplied by the Company
“The Buyer” means the corporate entity firm or person being the purchaser of the Goods
12.2. Making the Contract
12.2.1 All orders placed by the Buyer for the Goods are subject to these Terms and Conditions.
12.2.2 These Terms and Conditions exclude any other terms and conditions additional hereto or which the Buyer might seek to impose.
12.2.3 No variation of these Terms and Conditions is permitted unless expressly accepted by the Company in writing.
12.2.4 A quotation provided by the Company is open for a period of 30 days only beginning with the date thereof, provided that the Company does not previously withdraw it. Any price list issued by the Company can be withdrawn without prior notice.
12.2.5 A contract is not made between the Buyer and the Company until the Company accepts an order by giving written notice to the Buyer or the Company attempts delivery of the Goods, whichever is the first to occur.
12.3.1 No cancellation of an order by the Buyer is permitted except where expressly agreed by the Company in writing.
12.3.2 The Buyer will in the event of agreed cancellation by the Buyer indemnify the Company fully against all expenses incurred up to the time of such cancellation together with (by way of liquidated damages) a sum representing the Company’s loss of profit.
12.4. Terms of Payment
12.4.1 Unless otherwise agreed in writing and stated on the invoice, all sums become due and payable by the Buyer upon receipt under these Terms and Conditions. Time for payment shall be of the essence.
12. 5.1 All items due for delivery shall be delivered to the address at which the Buyer’s account is registered, unless the Company is otherwise notified in writing.
12.5.2 Time of delivery is not of the essence.
12.5.3 The Company shall not be liable for any loss whatsoever or howsoever arising caused by its non-delivery or by the failure to make Goods ready for collection on the due date.
12.5.4 If the Company is prevented from delivering any Goods at the time provided for delivery by reason of any cause outside the reasonable control of the Company (including but not limited to fire, explosion, delay in supplies, adverse weather conditions, interference by labour strikes or lock outs, or non-availability of transport or materials) then the date or period for delivery shall be extended by the duration of the delaying factors. If the delaying factors shall have operated for 12 weeks or more and shall still be operating, the Buyer may give written notice to the Company to terminate the contract in respect of those Goods which still remain to be delivered under the contract.
12.5.5 The Company reserves the right to make delivery by instalments and to tender a separate invoice in respect of each instalment.
12.5.6 If no date for delivery is stated, deliveries shall be made at a reasonable rate.
12.5.7 Deviations in the quantity of the Goods delivered representing not more than 10 per cent by value from that stated in the Buyer’s order shall not give the Buyer any right to reject the Goods or to claim damages and the Buyer shall accept and pay at the contract rate for the quantity of the Goods delivered.
12.5.8 If the Buyer shall fail to take delivery of the Goods when delivery is attempted or falls due, the Company shall be considered to have tendered and the Buyer to have refused to accept such delivery.
12.5.9 The Buyer shall pay the cost of carriage and packing on all orders for Goods which are to be delivered in the United Kingdom. Where any order or part thereof is dispatched on the specific instructions of the Buyer in a particular manner, the Buyer will pay the additional costs of carriage and/or packing as the case may be.
12.5.10 Except as provided in clause 12.5.9, the prices quoted by the Company do not include any carriage or packing charges and these shall be paid for by the Buyer.
12.6.1 No Goods may be returned by the Buyer except with the prior consent in writing given by the Company. The signature of a delivery note does not constitute consent.
12.7. Intellectual Property
12.7.1 The drawings, designs, copyright and intellectual property in the Goods shall belong to the Company unless expressly agreed in writing to the contrary.
12.8. Risk and the passing of property
12.8.1 Title in the Goods shall not pass to the Buyer until payment is made by the Buyer of the price and all other monies due to the Company. At any time prior to such payment being made, the Company or its agents shall have the right to enter upon the premises where the Goods are stored and retake possession of them.
12.8.2 Risk in the Goods shall pass to the Buyer whenever the first of the following events occurs:
the Goods are delivered to the Buyer’s address or such other address notified by the Buyer in writing; or
if the Goods are collected, when the Goods are loaded onto transport provided by the Buyer or its agents.
12.8.3 The Company shall at any time be entitled to appropriate any payment made by the Buyer in respect of Goods in settlement of such invoices or accounts in respect of such Goods as the Company may in its absolute discretion think fit, notwithstanding any purported appropriation to the contrary by the Buyer.
12.8.4 If the Buyer:
220.127.116.11 makes default or commits any breach of its obligations to the Company and fails to remedy such default or breach within a reasonable time not exceeding 14 days; or
18.104.22.168 is involved in any legal proceedings in which its solvency is in question; or
22.214.171.124 is a company and any meeting is convened or resolution is passed or petition is presented (otherwise than for reconstitution or amalgamation) to wind it up, or a receiver is appointed or is subject to an administration order; or
126.96.36.199 ceases or threatens to cease to trade
then in any such case the Company shall immediately become entitled (without prejudice to its other claims and rights under any contract) to suspend further performance of any contract for such time not exceeding six months as it shall in its absolute discretion think fit or (whether or not notice of such suspension shall have been given) to treat any contract as wrongfully repudiated by the Buyer and forthwith terminate such contract.
12.9. Inspection / Shortages, etc.
12.9.1 The Buyer is under a duty to inspect the Goods on delivery or on collection, as the case may be.
12.9.2 Claims for non-delivery must be made within 7 days of the invoice date.
12.9.3 The Company shall be under no liability for any defect, damage in transit or shortages that would be apparent on careful inspection if a written claim is not delivered to the Company by email within 1 working day of delivery or collection of the Goods, as the case may be, detailing the alleged defect, damage or shortfall.
12.9.4 In all cases where defects, damages or shortages are complained of the Company shall be under no liability in respect thereof unless an opportunity to inspect the Goods is supplied to the Company.
12.9.5 Subject to Clause 12.9.2, Clause 12.9.3 and Clause 12.9.4, the Company shall make good any shortage in the Goods and (where appropriate) replace any Goods which are defective or damaged in transit as soon as it is reasonably able to do so, but otherwise shall be under no liability whatsoever arising from such shortage, defect or damage.
12.10.1 The Buyer should satisfy itself by inspecting and/or testing samples of the Goods or otherwise to establish that all Goods delivered are of merchantable quality and comply with all relevant legal requirements, and the Buyer will be deemed and conclusively presumed to have done so.
12.10.2 The Company warrants that on delivery the Goods are of merchantable quality and comply with all relevant legal requirements.
188.8.131.52. Nothing in Clause 12.11 shall be deemed to exclude or restrict the Company’s liability for death or personal injury resulting from negligence.
184.108.40.206. Each of the sub-clauses in Clause 12.11 is to be treated as separate and independent.
12.11.2 Warranty and Exclusions
220.127.116.11. The Company agrees that if any Goods are not of merchantable quality or compliant with all relevant legal requirements on delivery, the Company will at its own option replace the Goods at its own expense or refund the purchase price or a fair proportion of it.
18.104.22.168. Claims in respect of any issues covered by Clause 22.214.171.124 should be made as soon as such issues are reasonably capable of discovery but in any event within 1 working day of delivery or collection of the Goods, as the case may be, failing which no such claims will be considered by the Company. All such claims must be accompanied by photographs of the missing, defective or damaged Goods.
126.96.36.199. In consideration for receiving the benefit of Clause 12.9.5, Clause 12.10.2 and Clause 188.8.131.52, the Buyer agrees that no other warranties or indemnities, express or implied, statutory or otherwise, shall form part of any contract or shall be implied into any contract with the Company.
12.11.3 Exclusion of Consequential Loss
The Company shall not be liable for any consequential or indirect loss suffered by the Buyer whether this loss arises from breach of duty in contract or tort or in any other way (including loss arising from the Company’s negligence).
The Company’s total liability for any one claim or for the total of all claims arising from any one act of default of the Company (whether arising from the Company’s negligence or otherwise) shall not exceed the contract price.
The Buyer shall not assign or transfer or purport to assign or transfer the contract or the benefits thereof to any other person without the prior written consent of the Company.
12.13. Proper Law and Jurisdiction
The contract shall be governed by and construed in accordance with the laws of England.
The rights and remedies of the Company under the contract shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by the Company, nor by any failure of or delay by the Company in asserting or exercising any such rights or remedies.
The headings of these Terms and Conditions are for convenience only and shall have no effect on the interpretation thereof.
12.16 Amazon and Ebay
Goods sold by the Company are sold only for sale at physical stores or stalls and may not be sold on Amazon or Ebay. Goods may be sold on the online store of the Buyer.
12.17 The Company does not sell Goods on a "sale or return" basis.
12.18 The Company does not give the Buyer the right to identify themselves as an "approved", "authorised" or other similar adjective depicting partnership, supplier or distributor of the Company.
12.19 These Terms and Conditions are subject to change at any time, without notice. The latest Terms and Conditions shall be displayed on our website.