Terms and Conditions
Terms and Conditions
These terms and conditions govern your use of our website and any products that you buy from our company whether on this website, another website or in person. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 Latinhoneyshop.com and the brand "Latin Honey Shop" is a website operated by KL Trading Ltd, a private limited company incorporated and registered in the United Kingdom under company number 10184179. Our registered office address is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 242 4529 19.
1.2 We are regulated by the governing laws of the United Kingdom (“UK”) and the European Union. We are also regulated by the following UK government agencies: the Food Safety Agency (FSA), the Animal and Plant Health Agency (APHA) of the Department for the Environment, Food and Rural Affairs (DEFRA) and Her Majesty’s Revenue and Customs (HMRC).
1.3 “Latin Honey Shop” and its logo are registered as trademarks by the Intellectual Property Office of the government of the United Kingdom.
1.4 We are an organic certified importer, processor and trader, certified by the Organic Food Federation of the United Kingdom, GB-ORG-04. The supply of our organic product chain is audited from production to retail in order to ensure complete organic integrity of all our organic products. All of our organic products are marketed and labelled “organic” in accordance with UK and EU organic regulations.
2.0 Website access and usage
2.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
2.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
2.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
2.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
2.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
3.0 Visitor provided material
3.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
3.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
4.0 Links to and from other websites
4.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
4.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
4.3 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
4.4 You may share and distribute material from this website without our prior written consent as long as you provide a link to the original content from our website.
5.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
5.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
6.0 Exclusion of liability
6.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
6.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
7.0 Product Information
7.1 All of our products have been certified suitable for human consumption by a strict system of checks and controls throughout the supply chain which include physical and documentary checks by the Food Safety Agency (FSA) and Animal and Plant Health Agency (APHA) of the Department for the Environment, Food and Rural Affairs (DEFRA) of the United Kingdom.
7.2 We specialise in selling raw, unfiltered honey. It is perfectly normal to find “bits” inside the honey, which may include beeswax, propolis or even bits of bee. None of these affect the quality of the honey.
7.3 The product photographs on our website accurately depict our products at the time the photographs were taken. However, there may be circumstances under which the honey that you receive differs from the product photographs in both colour and texture. For instance, you may have received your runny honey in a set state. Raw honey crystallises at cold temperatures. Set honey can be turned runny again by storing it in a warm place or putting it on top of a container of hot water until it liquefies.
8.1 We aim to process and despatch all orders received before 1pm on the same working day after they are received. We aim to process and despatch all orders received after 1pm on the next working day after they are received. During peak periods, this timescale may be delayed.
8.2 In the United Kingdom, please allow for up to 7 working days for delivery following the dispatch of your order. Please allow longer for orders being delivered outside the United Kingdom. You may track the progress of your order by using the link provided to you in your order confirmation email.
9.0 Cancellations, returns and refunds
9.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
9.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
9.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
9.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must not open or use any of the products if you wish to return them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
9.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
9.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
9.7 You will not have any right to cancel an order if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
10.1 If you find any material (image or content) on our website that is in breach of your copyright you agree to notify us in writing by email on firstname.lastname@example.org and you agree to give us 30 days from the date of receipt of this email to remove or amend the material from our website.
11.0 Law and jurisdiction
11.1 These terms and conditions are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.