Shipping Overview
EU and Switzerland: Orders limited to a maximum of SEVEN (7) jars only. CURRENTLY UNAVAILABLE
We currently ship to the United Kingdom, US, Canada, Australia, European Union (CURRENTLY UNAVAILABLE), the six GCC Gulf countries, Singapore and Malaysia.
Please contact us if you are in a country that we do not currently ship to but wish to buy our honey. We can invoice you separately.
Delivery is free by on all orders of over £40 to all UK mainland addresses.
Delivery outside the UK is at cost at the rates given below.
All orders received before 4pm on a working weekday are despatched the same day. Orders received after 4pm are despatched the following working day. These timescales are subject to change during busy periods including festivals and public holidays. We do not despatch on weekends.
You can track the progress of your order in real-time by using the Viewport link provided in your order confirmation email.
Carriers
We aim to deliver to you at the fastest most cost effective method for you. We use a variety of carriers, including Royal Mail, Deustche Post, DPD, DHL, FedEx and others.
Average Shipping Times
All "day" references are to working weekdays after despatch. We do not despatch orders on Saturdays and Sundays. These are estimated delivery times and none of the services, including the next working day service, are guaranteed services.
| Economy | Standard | Express | |
| UK | 2-3 weekdays | 1-2 weekdays | next working day |
| EU | N/A | 3-7 days | 2-4 days |
| ROW | 3-7 days |
EU and Switzerland: Orders limited to a maximum of SEVEN (7) jars only. CURRENTLY UNAVAILABLE
Shipping Charges - UK
UK Economy delivery is FREE on all orders over £40 to UK mainland addresses.
Faster delivery options are available:
UK Standard (1-2 weekday delivery after despatch) begins at £3.95 per order
UK Express (non-guaranteed next working day delivery after despatch) begins at £6.95 per order
Shipping Charges - United States
Tracked Airmail (5-10 day delivery) begins at £15.49 per order
International Tracked Courier (2-3 day delivery) begins at £20.79 per order
Shipping Charges - Canada
Tracked Airmail (5-10 day delivery) begins at £14.08 per orderInternational Tracked Courier (2-3 day delivery) begins at £24.06 per order
Shipping Charges - Europe CURRENTLY UNAVAILABLE
EU and Switzerland: Orders limited to a maximum of SEVEN (7) jars only.
Our delivery charges for orders within the European Union are as follows:
Economy Airmail (3-7 day delivery) begins at £3.95 per order depending on the country
International Tracked (2-4 day delivery) begins at £11.95 per order
Shipping Charges - Australia
Economy Airmail (7-14 day delivery) begins at £9.38 per order
Tracked Airmail (5-10 day delivery) begins at £14.96 per order
International Tracked Courier (2-3 day delivery) begins at £25.17 per order
Shipping Charges - GCC Arabian Gulf
£49.95 flat rate by express DHL/FedEx courier (3-5 days) for up to 12 jars
Shipping Charges - Outside Europe
Outside Europe we only offer a secure tracked courier service that begins at £14.95 for two jars.
Our postage bands are set at 2, 4, 8 and 12 jars so delivering 9 jars is the same as delivering 12 jars.
Delivery Charge Refund
We do not offer any refunds of delivery charges if your order does not arrive within the estimated delivery time listed above. Indeed, we would be out of business if we were to do that as we would be at the mercy of delivery companies.
Duties
Please note that shipping does not include any destination customs duties or clearance charges that may be imposed by local authorities. Such charges are the responsibility of the buyer.
Packaging
We carefully package your honey jars so that you receive them in the best possible state.
Returns Policy - Shop With Confidence
We want you to be fully satisfied with your order.
If for any reason you are not 100% satisfied with your order, please return it to us within 14 days of receipt for a refund or exchange.
We regret that for food safety reasons we cannot accept returns of honey jars that have been opened unless there is a defect in the product or you received the jars damaged.
To initiate a return please click on the Controlport link that you received when your order was despatched. It looks something like this: https://tracking.controlport.co.uk/track/XXXXXXX/XXXXXXXX. Then click on the blue "Return your order" button and follow the instructions to return your item to:
Latin Honey Shop
James House
Liliput Road
Bracknell Industrial Estate
Northamptonshire
NN4 7DT
You will receive a returns label to print out and affix to your parcel and given instructions where to return it.
Once we receive your order intact we will refund or exchange your order at no cost to you.
If the reason for your return is that your order was received damaged or defective or you received the wrong item, no charge applies and we will also refund your return postage.
If your order is being returned because you changed your mind and not because there was a defect in the product, you would have to return the items at your cost and the following restocking charges will apply:
1 item £2.95
2-4 items £6.95
4 items or more £2 per item
A postage and packing charge of £6 per order will also be deducted from your refund.
Restocking charges are levied to us by our warehouse provider and we have no control over them.
Kindly contact us on info@latinhoneyshop.com if you have any questions about how to process a return or exchange.